Refund policy

Return Policy (7-Day Return Window)

A 7‑day return policy applies. This means you may request a return within 7 days after receiving your item.

To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at rollingfoot@gmail.com. Returns must be shipped to the following address: [Insert return address]

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at rollingfoot@gmail.com.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non‑returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and hygiene-related items (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

EU 14‑Day Cooling‑Off Period

Notwithstanding the above, if merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As with the standard policy, the item must be in the same condition as received: unworn or unused, with tags, in its original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 16 business days have passed since your refund was approved, please contact us at rollingfoot@gmail.com.