Refund policy

Returns and Exchanges

RollingFoot generally does not accept returns or exchanges for change of mind or other reasons attributable to the customer. This does not limit any rights to return, cancel, or withdraw from a purchase that you may have under applicable law.

Defective, Damaged, or Incorrect Items

Please inspect your order upon receipt. If an item is defective or damaged, or if you receive an item different from what you ordered, please contact us as soon as possible at rollingfoot@gmail.com.

Including your order number and photos showing the condition of the item will help us review the issue. After reviewing the situation, we will explain the available resolution, which may include a return, exchange, or refund.

Return Procedure

Please contact us at rollingfoot@gmail.com before sending any item back. If a return is required, we will provide the return address, shipping instructions, and information about who is responsible for return shipping costs.

We may not be able to process items returned without prior contact immediately.

Customers in the European Union

For sales to customers in the European Union, applicable law generally provides a right to withdraw from the purchase within 14 days of receiving the goods. Where goods from one order are delivered separately, this period generally begins upon receipt of the last item.

Exceptions provided by law may apply, including to goods made to the customer’s specifications or clearly personalized. To exercise your right of withdrawal, please contact rollingfoot@gmail.com. Your statutory rights remain unaffected.

Refunds

If a refund is required, we will notify you of the approval decision after receiving and inspecting the returned item. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund. If more than 16 business days have passed since your return was approved and you have not received your refund, please contact rollingfoot@gmail.com.⠋